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Patient Bill of Rights

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This document is being finalized and will be published here shortly.

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Solavera Health connects patients with licensed healthcare providers through a telehealth platform. All treatments require a clinical intake review and are subject to provider approval. Prescriptions are filled exclusively by licensed pharmacies. This website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Individual results will vary. The products and services described on this site have not been evaluated by the Food and Drug Administration unless explicitly stated. If you are experiencing a medical emergency, call 911 or contact your local emergency services immediately.

Compounded medications are not FDA-approved and are prescribed at the discretion of a licensed provider. Solavera Health is a telehealth platform; it is not a pharmacy or a medical practice. Products are compounded by licensed U.S. pharmacies.

Medical provider partners: We are partnered with DrTelx (drtelx.com), an independent telehealth medical group whose providers are licensed in the states where we offer care. We work exclusively with licensed U.S. pharmacies that meet rigorous regulatory and quality standards. Our pharmacy partners include EPIQ Scripts, Foothills Pharmacy, and Emerald Compounding Pharmacy. Every pharmacy in our network is licensed in the states where it dispenses, accredited by the National Association of Boards of Pharmacy (NABP), board-certified, and LegitScript-approved. All prescriptions are filled and shipped by these licensed U.S. pharmacies in compliance with applicable state and federal law.

States served: Our telehealth services are available to patients located in all 50 U.S. states and the District of Columbia. All consultations are conducted by licensed U.S. healthcare providers, and all prescriptions are dispensed by licensed U.S. pharmacies. Treatment is only provided where clinically appropriate and permitted by applicable state and federal law. Availability of specific medications may vary by state based on state regulations and provider licensure.

Asynchronous (online questionnaire) care is available in the following 44 states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KY, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WY.

A live (synchronous) consultation with a provider is required before treatment in these 7 jurisdictions: District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), West Virginia (WV).

Clinical services are provided by Dr Tel X, an independent professional medical practice. To contact the provider network directly:

  • support@drtelx.com
  • 1-855-697-5757
  • 1030 N Center Pkwy, Kennewick, WA 99336
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